{"id":3435,"date":"2022-07-07T17:20:11","date_gmt":"2022-07-07T17:20:11","guid":{"rendered":"https:\/\/www.toffystore.ro\/?page_id=3435"},"modified":"2022-07-28T10:16:30","modified_gmt":"2022-07-28T10:16:30","slug":"politica-transport-si-politica-de-retur","status":"publish","type":"page","link":"https:\/\/www.toffystore.ro\/politica-transport-si-politica-de-retur\/","title":{"rendered":"Politica Transport si Politica de Retur"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3435\" class=\"elementor elementor-3435\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-9b77b74 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b77b74\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98256e0\" data-id=\"98256e0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1c954f elementor-widget elementor-widget-text-editor\" data-id=\"e1c954f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Livrarea se efectueaza in maxim 24-48 ore in zilele lucratoare prin intermediul firmei de curierat Cargus.<\/p><p>Costul transportului este in valoare de 15 RON.<\/p><ol><li><strong>Dreptul de retur<\/strong><\/li><\/ol><p>Conform Ordonantei de Urgenta a Guvernului Nr. 34 din 2014, pentru persoanele fizice ce achizitioneaza produse din site-uri, folosind tehnicile de comunicare la distanta:<\/p><p>\u201cConsumatorul are dreptul de a denunta unilateral contractul la distanta, fara penalitati si fara invocarea unui motiv, in termen de 14 zile de la primirea produsului sau in cazul prestarilor de servicii de la incheierea contractului. Singurele costuri care pot cadea in sarcina consumatorului sunt cheltuielile directe de returnare a produselor.\u201d<\/p><p>Clientul este obligat sa notifice Operatorului intentia sa de a returna produsul\/produsele achizitionat\/e in termen de maximum 14 zile de la primirea produsului\/produselor.<\/p><p>Pentru a va exercita dreptul de retur este necesar sa completati formularul de mai jos.<\/p><p>Clientului ii revine responsabilitatea de a se asigura ca produsele la care a facut referire vor fi returnate in maximum 14 zile de la data notificarii.<\/p><p>Returnarea contravalorii produsului poate fi amanata in cazul in care Operatorul nu a primit produsul returnat si nici o dovada ca acesta a fost expediat (oricare dintre cele doua variante intervine prima) in maximum 14 zile din momentul notificarii Operatorului cu privire la decizia dumneavoastra de a va retrage din contract.<\/p><p>Returnarea produselor se va face prin curieratul rapid agreat Cargus: 1-2 zile lucratoare : 15 lei.<\/p><p><strong>Conditii de retur:<\/strong><\/p><p>Condi\u021biile de retur sunt \u00een conformitate cu legea comer\u021bului la distan\u021b\u0103 (Ordonan\u021ba Guvernului nr. 34\/2014).<\/p><ol><li>Dac\u0103 produsul comandat nu este ceea ce v-a\u021bi dorit \u00eel pute\u021bi returna pentru a fi schimbat sau pentru returnarea valorii produsului (mai pu\u021bin cheltuielile de transport) \u00eentr-un interval de timp de 14 zile de la data achizi\u021biei, f\u0103r\u0103 invocarea unui motiv \u0219i f\u0103r\u0103 penalit\u0103\u021bi.<\/li><li>Rambursarea contravalorii produsului se va face \u00een cel mult 30 de zile de la Retur.<\/li><li>Pentru a putea fi returnate, produsele trebuie s\u0103 fie \u00een aceea\u0219i stare \u00een care au fost livrate (f\u0103r\u0103 urme ale utiliz\u0103rii, cu toate accesoriile, cu etichetele intacte \u0219i documentele care le-au \u00eenso\u021bit).<\/li><li>Deteriorarea produselor sau punerea lor \u00eentr-o stare \u00een care nu mai pot fi v\u00e2ndute duc la refuzarea returului.<\/li><li>\u00cen cazul \u00een care produsele prezint\u0103 deterior\u0103ri \u00een momentul recep\u021biei, contacta\u021bi Operatorul pentru a aranja \u00eenlocuirea produsului sau rambursarea contravalorii acestuia.<\/li><li>Dac\u0103 vi s-a livrat alt produs dec\u00e2t cel comandat va rugam s\u0103 semnala\u021bi c\u00e2t mai cur\u00e2nd acest lucru pentru a returna produsul \u0219i a fi \u00eenlocuit cu cel corect.<\/li><li>Dac\u0103 se agreeaz\u0103 \u00eenlocuirea cu un produs cu o valoare mai mare ve\u021bi pl\u0103ti diferen\u021ba, iar dac\u0103 valoarea este mai mic\u0103 ve\u021bi primi diferen\u021ba p\u00e2n\u0103 la valoarea produsului \u00eenlocuitor. Costurile de retur \u0219i transport pentru produsul \u00eenlocuitor, dac\u0103 este cazul, sunt suportate de c\u0103tre noi.<\/li><\/ol><p><strong>Excludere de la retur<\/strong><\/p><ol><li>Produsul are ambalajul deteriorat sau incomplet sau nu este in ambalajul original.<\/li><li>Produsul este descompletat.<\/li><li>Produsul nu are etichetele intacte.<\/li><li>Produsul prezinta urme de folosire sau interventii neautorizate.<\/li><\/ol><p>Prin bifarea casutei de accept al Termenilor si Conditiilor, pe care ati facut-o cu buna stiinta, la finalizarea comenzii pe site , se considera ca le-ati citit si ati fost de acord cu acestea . Orice reclamatie ulterioara nu va fi luata in considerare.<\/p><p>Pentru finalizarea procesului de retur va rugam sa completati formularul de mai jos:<span style=\"font-size: 0.875rem; color: var(--site-text-color); font-family: var(--site-main-font); background-color: var(--site-bg-color);\">\u00a0<\/span><\/p><div id=\"nf-form-2-cont\" class=\"nf-form-cont\" role=\"form\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-2\" aria-describedby=\"nf-form-errors-2\"><div class=\"nf-form-wrap ninja-forms-form-wrap\"><div class=\"nf-form-layout\"><form><div><div class=\"nf-before-form-content\"><div class=\"nf-form-fields-required\">Campurile marcate cu * sunt obligatorii<\/div><\/div><\/div><\/form><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-afc449e elementor-section-boxed elementor-section-height-default 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elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNume*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nume\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_f37cd62 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f37cd62\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCont IBAN*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f37cd62]\" id=\"form-field-field_f37cd62\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Cont IBAN\" 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class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMesaj\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"7\" placeholder=\"Scrie mesaj\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Trimite<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b321b8 elementor-invisible elementor-widget elementor-widget-novaworks-banner\" data-id=\"2b321b8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"novaworks-banner.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<figure class=\"novaworks-banner nova-lazyload-image novaworks-effect-none\" data-background-image=\"\"><div class=\"novaworks-banner__overlay\"><\/div><figcaption class=\"novaworks-banner__content\"><div class=\"novaworks-banner__content-wrap\"><h5 class=\"novaworks-banner__title\">Shorts<\/h5><button type=\"button\" class=\"elementor-button elementor-size-md novaworks-banner__button novaworks-carousel__item-button\">View all<\/button><\/div><a href=\"\/shop\/\" class=\"novaworks-banner__link\"><\/a><\/figcaption><\/figure>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Livrarea se efectueaza in maxim 24-48 ore in zilele lucratoare prin intermediul firmei de curierat Cargus. Costul transportului este in valoare de 15 RON. Dreptul de retur Conform Ordonantei de Urgenta a Guvernului Nr. 34 din 2014, pentru persoanele fizice ce achizitioneaza produse din site-uri, folosind tehnicile de comunicare la distanta: \u201cConsumatorul are dreptul de a denunta unilateral contractul la\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.toffystore.ro\/wp-json\/wp\/v2\/pages\/3435"}],"collection":[{"href":"https:\/\/www.toffystore.ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.toffystore.ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.toffystore.ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.toffystore.ro\/wp-json\/wp\/v2\/comments?post=3435"}],"version-history":[{"count":19,"href":"https:\/\/www.toffystore.ro\/wp-json\/wp\/v2\/pages\/3435\/revisions"}],"predecessor-version":[{"id":3532,"href":"https:\/\/www.toffystore.ro\/wp-json\/wp\/v2\/pages\/3435\/revisions\/3532"}],"wp:attachment":[{"href":"https:\/\/www.toffystore.ro\/wp-json\/wp\/v2\/media?parent=3435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}